Liberty-i
100% UK-based support for SMBs, hospitality and national businesses across PCs, firewalls, connectivity, wired, fibre and wireless networks.
Reach people who understand the customer, the environment and the suppliers involved.
Support across PCs, firewalls, connectivity, CAT5e, fibre, switching and wireless.
Agreed alerts are reviewed in context and followed through the appropriate escalation route.
100% UK-based support
Liberty-i supports the technology between your users and the services they rely on: PCs, wired and wireless networks, firewalls, internet access, cabling and monitoring. Your support route stays with a UK-based team that can diagnose across those layers instead of passing the issue between disconnected suppliers.
One support boundary
We can own a defined part of the environment or coordinate the complete network and end-user service. The result is a clearer route from reported impact to technical action.
Business broadband, leased lines, addressing, managed routers and backup paths considered as one service.
Useful when connectivity faults affect every other system.Firewall policy, segmentation, VPN access, controlled administration and agreed software lifecycle support.
Useful when access must remain intentional and supportable.Structured copper and fibre installation, patching, moves and fault investigation from cabinet to device.
Useful when the physical network needs one accountable owner.Coverage and capacity planning, access points, SSIDs, guest separation and operational troubleshooting.
Useful when Wi-Fi is essential to staff or customer experience.Practical support around business PCs, connectivity, peripherals and access to the services users need.
Useful when staff need a human route through everyday disruption.Agreed service health, device state, configuration backup and operational alerts reviewed by the UK team.
Useful when you want problems identified before users chase them.Support shaped around the operation
The support model follows how the organisation works: who reports issues, when sites operate, which systems are critical and how much local technical resource is available.
A practical UK support partner for organisations that need broad technical ownership without building a full internal network team.
Support that recognises guest experience, front-of-house pressure and the need to keep business and guest systems appropriately separated.
Consistent standards, central visibility and coordinated support for branches, venues, retail locations and other distributed operations.
Monitoring with human ownership
Liberty-i combines technical monitoring with an agreed operational process. The team interprets service health in the context of the customer, validates impact and follows the right escalation route.
Monitoring coverage, frequency, response and remediation depend on the contracted service. We confirm the exact scope before service commencement.
A clear support relationship
A good support service starts with understanding and documentation. We agree responsibilities before the first urgent call, so both teams know where ownership begins and ends.
Sites, users, equipment, suppliers, applications, pain points and business priorities.
Document the environment, access, known risks and the information needed to support it safely.
Set support hours, contacts, escalation, monitoring, on-site coverage and response expectations.
Support users and infrastructure, manage issues and review recurring risk or improvement opportunities.
Existing customer with a service-impacting issue? Call 0808 2819 500 with your service reference and a concise description of the impact. For a new support relationship, tell us about your sites, users, equipment, current suppliers and the problems you want to solve below.
Built around your business
Talk to a UK specialist about your sites, users, call flows and resilience requirements.
