Two of the most common broadband issues, which you can try fixing yourself with a few simple checks are as follows:

Check your network login and username are correct
If you’re connecting for the first time – check if your broadband has been switched on yet. The service should be activated by midnight on the date provided by your engineer

If these do not solve the problem, speak to our engineers on +44 (0)808 2819 500 to identify if there is a fault in your area.