Last updated: 21 August 2026
This Acceptable use policy (“AUP”) applies to connectivity, broadband, SIP and VoIP, managed networks, Guest Wi-Fi, hosting and related services provided by Liberty-i, a trading name of Liberty-izone Limited. It forms part of the relevant service contract and applies to the customer and every person or device the customer allows to use the service.
1. Your responsibility
You must use the service lawfully, responsibly and in a way that does not harm other people, systems or networks. You are responsible for authorised users, employees, contractors, visitors and Guest Wi-Fi users to the extent set out in the contract and applicable law. You must take reasonable steps to make this policy available to them and to address misuse when notified.
2. Unlawful and harmful activity
You must not use, attempt to use or allow the service to be used to:
- commit, facilitate, encourage or conceal a criminal offence, fraud or other unlawful act;
- create, obtain, host, transmit or distribute material that is unlawful, infringes intellectual-property or privacy rights, or unlawfully threatens, harasses or abuses another person;
- send unsolicited bulk messages, operate unlawful marketing campaigns, harvest contact details, or continue messaging a recipient who has validly opted out;
- distribute malware, ransomware, malicious code, phishing material or deliberately harmful files;
- gain or attempt to gain unauthorised access to an account, device, network, data or service;
- carry out vulnerability scanning, interception, penetration testing or security research without the system owner’s prior permission;
- launch or assist denial-of-service attacks, deliberately overload systems, or operate compromised devices or botnets;
- forge headers, source addresses, email identities or calling-line identification, or otherwise conceal identity for a fraudulent or harmful purpose;
- operate an open mail relay, insecure proxy, unauthorised public resolver or similar service that is likely to facilitate abuse; or
- evade a security, usage, access or billing control without permission.
3. Voice and messaging services
You must not use voice or messaging services for artificial traffic generation, premium-rate or revenue-share fraud, unlawful nuisance calls, persistent silent or abandoned calls, caller-ID spoofing, or misleading impersonation. Automated calling and direct marketing must comply with applicable privacy, marketing and telecoms rules. You must secure PBX administrator accounts, extensions, trunks, handsets and portals against unauthorised calling.
4. Security and compromised systems
You must use appropriate passwords and multi-factor authentication where available, restrict administrative interfaces, keep supported software and firmware updated, protect endpoints, and remove access when it is no longer required. Tell us promptly if credentials, equipment or a service may have been compromised. Do not knowingly leave a compromised or dangerously misconfigured system connected after we have asked you to isolate or remediate it.
5. Network integrity and fair use
Use must not materially degrade the service for others, circumvent an agreed capacity limit or create an avoidable risk to our infrastructure or suppliers. We do not impose an undisclosed general data cap. Any service-specific allowance, fair-use threshold or traffic-management term will be stated in the quotation, order or service schedule. We may apply proportionate technical controls during an incident to protect service availability and security.
6. Guest Wi-Fi
Customers operating Guest Wi-Fi must provide users with appropriate usage and privacy information, configure lawful access and retention settings, protect administrative access, and use any marketing or social-login feature only with a valid lawful basis and required consent. Guest registration data must not be repurposed for marketing merely because a person accessed Wi-Fi. You must not use the platform to create misleading consent choices or to collect information that is unnecessary for the stated purpose.
7. Reports and investigation
Report suspected abuse to info@liberty-i.com with the relevant IP address, number, timestamp, time zone, logs or message headers and a clear description. We may investigate credible reports, review technical and account records, ask for further information, preserve evidence where legally required and cooperate with competent authorities. We do not routinely inspect the content of customer communications.
8. Our response to misuse
Where reasonably necessary and proportionate, we may warn the customer, require remediation, block a destination or source, reset credentials, rate-limit traffic, quarantine a device or temporarily suspend all or part of a service. We will give notice and an opportunity to remedy where practicable, but may act without advance notice to contain an immediate threat, comply with law or protect people and networks. We will restore service when the material risk has been addressed, subject to the contract.
Serious, repeated or unremedied misuse may be treated as a material breach and may lead to termination. Any charge for investigation, remediation or third-party costs must be permitted by the contract and be reasonable in the circumstances.
9. Changes and questions
We may update this AUP to reflect changes in law, threats, technology or our services. Material changes affecting an existing regulated service will be handled under the applicable contract and regulatory rules.
Questions about this policy can be sent to info@liberty-i.com. Complaints are handled under our Complaints code, and service-specific terms are available in our Connectivity and VoIP service terms.