Liberty-i RMA Policy

Liberty-i RMA Policies

Welcome to the Liberty-i e-Store policies page. Please feel free to familiarise yourself with our Liberty-i Returns Policy as well as our Privacy Policy and Terms and Condition below.

Returns Are Simple!
Simply email our site returns@liberty-i.com to obtain a RA (return authorization) number, providing full details of your original order:

Order ID
Order date
Your name
Your email address
Product Description
Reason for return

You can also request a returns through the RMA section of the “my account” section of the Liberty-iStore website.

You must include with your request the original shipping documents that you received with your original order. This will help us find your order to process the refund/return.

The RA number must be quoted in all future correspondence.

Our Returns Policy
Within 7 days of receipt of your goods, you may return any of the following items to Liberty-i, for any reason, for a full refund (we will also refund the freight cost if the return is because of our mistake):

Any product in its original condition with original packaging and accessories.

Any unopened (must be still in its plastic wrap) CD, DVD, software, video game, cassette tape, vinyl record, or VHS video tape

We can only process returns and refunds for items purchased from Liberty-i eStore.

We cannot exchange items unless they are defective or damaged.

Items that are returned more than 7 days after shipping, will be charged a restocking fee of £25 or 5% at our discretion.

We cannot accept items returned after 30 days or that are in unsellable condition, or that have missing parts.

Special Exceptions
Computers systems and mobile phones. These products cannot be returned more than 30 days after shipping to you. Please contact the manufacturer directly for full manufacturer’s warranty and return information where their returns policy is longer than that listed at this site. Exchanges of Damaged or Defective Items
Liberty-i eStore can exchange items only if they are defective or damaged. To exchange an item please email our returns department on returns@liberty-i.com to obtain an RA number.

Refunds
We will notify you via e-mail of your refund once we’ve received and processed the returned item. You will receive a refund in the same manner of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, we will deduct the shipping costs from your refund.

Packing and Sending Your Return
Just a few simple steps:

Email our returns department on returns@liberty-i.com to obtain an RA number and printable mailing label.

Pack the items along with the packing slip (receipt) securely in a box. Please ensure you use sufficient padding to avoid damage in transit.

Ensure RA number is clearly visible on outer packaging.

All damaged goods remain your responsibility unless receipt was declined by you due to damage in transit. You can use the box the items arrived in or another box, if you prefer. Affix the shipping label to the outside of the box. Please note that return mailing labels obtained from our returns department are valid for domestic returns only. In addition, if you use a mailing label provided by our returns department and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund.

Lost Your Packing Slip?
Don’t worry! If you ordered the item yourself, you can still return it via our returns department.
What if the item was given to you as a gift, and you don’t have the packing slip or the order number? No problem. Enclose a separate sheet of paper noting the name and e-mail address of the person who purchased the gift, along with the reason for your return, and send the package to the appropriate address below:
For all products except desktop and notebook computers and Mobile phones:

Returns Department:

Liberty-izone Ltd
14 Riverside Park Industrial Estate
Dogflud Way
FARNHAM
GU9 7UG

Liberty-i Delivery Policy

Our Delivery Policy
All orders placed before 1pm will be dispatched for delivery the same day as order, subject to available stock. Where items are out of stock we will dispatch your order within 24hours of the item/items coming back into stock.
Orders placed after 1pm will be shipped the next working day when it has not been possible to ship the same day, we will always do our best to ship all orders on the same day of order where stock levels permit.
An email will be send to the customer once the order has been dispatched.

Liberty-i Cancellation Policy

Our Cancellation Policy
All orders can be cancelled at anytime before the order has been shipped via email, phone or the ‘my account’ section of the Liberty-istore.
After the order has been shipped please refer to our returns policy above.

Still have questions?
Please feel free to contact us on istore@liberty-i.com or +44(0)844-880-6680 (calls from the UK are charged at local call rate) during office hours 9:00am to 5:30pm, Monday to Friday.